Ticketing System

A ticketing system is a software application or platform designed to manage and track customer requests, issues, or inquiries, commonly referred to as “tickets.” It is used by organizations to streamline communication between customers and support teams, facilitating the resolution of problems or the fulfillment of requests. The system enables the creation, assignment, categorization, and prioritization of tickets, allowing for efficient tracking of progress and response times. It often includes features such as automated notifications, reporting, and integration with other tools, helping to enhance customer service and improve operational efficiency. Ticketing systems are widely utilized in various industries, including IT support, customer service, and event management.